General terms and conditions

1. The marketing association for the 5 Tirol Gletscherhotels in collaboration with GFB Marketing Services offers a voucher system at where you can purchase Gletscherhotel vouchers for the Winter season 2009/2010. Vouchers can be ordered via this website and then cashed with the relevant accommodation establishment or tourist service provider.

A coupon module is also offered which provides special offers for service providers (e.g. price discounts or credit) and which can be redeemed in the shopping basket function. Time or quota restrictions may apply to these marketing offers.

2. Process

a) The Gletscherhotel vouchers are available from and will be charged by the marketing association for the 5 Tirol Gletscherhotels in collaboration with GFB Marketing Services. They can be purchased using a credit card via the voucher system and printed out by the individual who places the order. 

b) The vouchers are only valid once the full sum has been paid. The voucher cost does not include VAT and this is charged by the establishment when the vouchers are cashed. Any vouchers ordered or purchased cannot be exchanged for cash.

c) Customers are required to book and cash in the vouchers with the relevant establishment directly. The establishments have secure access to the ‘voucher system’ and can therefore collect the vouchers purchased from the customer and cash them in using the barcode printed on the voucher. 

d) Only the value of the voucher can be charged by the marketing association. Any expenses for consumption which exceed the value of the voucher are to be settled between the customer and the relevant establishment. If the full value of the voucher is not used, the customer retains the remaining sum on the voucher and this can be used at any of the voucher partner establishments. No refunds are offered by the marketing association. 

e) Only individuals aged 18 and above are entitled to order vouchers.

3. Returns

The voucher can be returned if the voucher is returned to GFB Marketing Services within 14 days of purchase by registered mail and providing that no bookings have been placed using the voucher. Once the voucher has been received, the sum will be transferred into a bank account as specified to GFB. Only those customers who are consumers in accordance with customer protection law can take advantage of this right of return.

4. Validity

The vouchers purchased are valid for the Winter season 2009/2010. An extension of this validity period can only take place through the marketing association.

5. Liabbility

GFB Marketing Services accepts no responsibility for the cashing in of any vouchers ordered. The relevant establishment is responsible for cashing in the voucher.

Customers use this website at their own risk. The marketing association accepts no responsibility for any damages arising from the use of this website. The marketing association accepts no responsibility for interruptions, technical failures, maintenance work etc. The marketing association shall endeavour to rectify any disruption or failures as quickly as possible.

6. Data Protection

The marketing association agrees to adhere to the Austrian data protection law. The marketing association also agrees to keep any data provided by the customer confidential, provided that there is no legal reason for transmitting or disclosing any entrusted or accessible data. Details such as credit card number, bank sort code, account number, name and address will be transmitted via a secure SSL connection when paying by credit card.

Your details will be processed automatically. You will only receive advertising material from the marketing association.

8. Place of jurisdiction
Austrian law applies in the event of any disputes arising from this agreement and the court of Salzburg is the exclusive place of jurisdiction.